Get ready to welcome guests back to your property.
Ensure your guests are ready for a safe stay with COVID-19 Precautions for Hotels, a new course developed by AHLEI in collaboration with the American Hotel & Lodging Association's Safe Stay Initiative, available now.
NEW DE-ESCALATION MODULE Prepare your employees to deal with difficult situations with guests adhering to new guidelines.
As states reopen their economies, hotels must be prepared to welcome back guests and employees while addressing new health and safety challenges presented by COVID-19. COVID-19 Precautionsfor Hotels, created in consultation with the
AHLA's Safe Stay Advisory Council, presents united industry guidelines endorsed by all major U.S. hotel brands to help hotel operators achieve their top priority – protecting guests and employees against the coronavirus.
This concise online course, completed with a record of training, provides staff members with an overview of key areas that require added attention as properties reopen, including:
Employee and guest health
NEW: Conflict de-escalation
The online training distills information provided in greater detail in the guidelines developed by AHLEI in collaboration with AHLA’s Safe Stay Advisory Council, composed of hospitality industry leaders, public health experts, and scientists.
Actions to Stay Safer
Actions to stay safer, including correct use of face coverings and hand washing procedures
Overview of COVID-19, its symptoms, and details about its transmission
Overview of the importance of employee health and health reporting
Ways to keep guests safer through cleaning and disinfecting procedures in both front of the house and back of the house
NEW: Conflict De-escalation
Reduce tensions and promote a safe environment while maintaining the spirit of hospitality
How to keep guests and coworkers safer with physical distancing guidelines
Let your guests know that your team is ready to meet these new health and safety expectations—and instill confidence in the hospitality industry.