Get ready to welcome guests back to your property.

Ensure your guests are ready for a safe stay with COVID-19 Precautions for Hotels, a new course developed by AHLEI in collaboration with the American Hotel & Lodging Association's Safe Stay Initiative, available now.

NEW DE-ESCALATION MODULE
Prepare your employees to deal with difficult situations with guests adhering to new guidelines.

As states reopen their economies, hotels must be prepared to welcome back guests and employees while addressing new health and safety challenges presented by COVID-19.  COVID-19 Precautions for Hotels, created in consultation with the

AHLA's Safe Stay Advisory Council, presents united industry guidelines endorsed by all major U.S. hotel brands to help hotel operators achieve their top priority – protecting guests and employees against the coronavirus.

Focusing on Key Areas

This concise online course, completed with a record of training, provides staff members with an overview of key areas that require added attention as properties reopen, including:

  • Employee and guest health
  • Employee responsibilities
  • Cleaning procedures
  • Physical distancing
  • NEW: Conflict de-escalation

COVID-19 Overview

Overview of COVID-19, its symptoms, and details about its transmission

Disinfecting Procedures

Ways to keep guests safer through cleaning and disinfecting procedures in both front of the house and back of the house

NEW: Conflict De-escalation

Reduce tensions and promote a safe environment while maintaining the spirit of hospitality

Health Reporting

Overview of the importance of employee health and health reporting

How to keep guests and coworkers safer with physical distancing guidelines

Physical Distancing

Actions to stay safer, including correct use of face coverings and hand washing  procedures

Actions to Stay Safer

The online training distills information provided in greater detail in the guidelines developed by AHLEI in collaboration with AHLA’s Safe Stay Advisory Council, composed of hospitality industry leaders, public health experts, and scientists.

Let your guests know that your team is ready to meet these new health and safety expectations—and instill confidence in the hospitality industry.

Enterprise Solutions
To order this training for your organization or to host this training on your Learning Management System, please complete this form and a representative will contact you shortly.

To purchase this training for yourself, click here.

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