Guest Service Gold®
Where Exceptional Service Begins.
Guest Service Gold®
Where Exceptional Service Begins.
Exceptional guest service is the foundation and heart of every hospitality career. That's why AHLEI recommends Guest Service Gold training. It equips your team with strong interpersonal soft skills that drive guest satisfaction, generates positive reviews, and repeat business.
Guest Service Gold Programs
Through Guest Service Gold, trainees learn how to anticipate guest needs, deliver memorable guest experiences, and turn around difficult situations. There are two versions of Guest Service Gold, Golden Opportunities & Tourism.
Golden Opportunities
Focuses on guest-service scenarios including; lodging, retail, restaurant, car rental agency, and healthcare settings.
Online/Self-paced (English or Spanish)
In-class/Workbook (English only)
Tourism
Focuses on guest-service scenarios including; leisure travel, tourist attractions, amusement parks and cruises.
Online/Self-paced (English or Spanish)In-class/Workbook (English only)
Five Elements of Customer Service
featured in Guest Service Gold to connect with guests on a personal, empathetic level.
Commitment
Knowledge
Personalization
Personality
Recovery
Team Members Can Earn an Industry Recognized Certification
Give your staff the tools to build confidence, accelerate their growth, and contribute to your company's success. An American Hotel and Lodging Association endorsed certification is awarded upon passing the Certified Guest Service Professional (CGSP®) exam. No time in position is required.
Product Purchasing Options
Select a course and exam format. Please note that the exam is always packaged with the training material. Exams are not for sale separately.
Guest Service Gold Golden Opportunities
Workbook & ExamFlex Exam Voucher
Workbook & Online Exam Voucher
Guest Service Gold Tourism
Workbook & ExamFlex Exam Voucher
Workbook & Online Exam Voucher
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