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The Eleventh Edition of
Managing Front Office Operations
by Michael L. Kasavana Ph.D, Michigan State University
The American Hotel and Lodging Educational Institute (AHLEI) is excited to announce the release of the eleventh edition of Managing Front Office Operations.
This new edition focuses on the fundamentals essential for an effective hospitality manager.
Highlights of the Eleventh Edition
The new edition offers a methodical overview of front office procedures, encompassing the entire guest journey, from making reservations to check-out and settling accounts.
Expanded coverage of sustainability in the hospitality industry
Updated social media marketing content
Engaging in-chapter knowledge checks
Strong focus on upgraded guest services
Table of Contents
1. The Lodging Industry
2. Hotel Organization
3. Front Office Operations
4. Reservations
5. Registration
6. Communications and Guest Services
7. Security and the Lodging Industry
8. Front Office Accounting
9. Check-in and Account Statement
10. The Role of Housekeeping
11. Front Office Audit
12. Planning and Evaluating Operations
13. Revenue Management
14. Managing Human Resources
Student Materials
Available in both Print and Digital eBook
PRINT ISBN: 978-0-86612-764-6
180-DAY EBOOK ISBN: 978-0-86612-765-3
365-DAY EBOOK ISBN: 978-0-86612-766-0
New Instructor Resources
Includes a Chapter Test Bank, PowerPoints, and an Instructor Manual
Exam & Certification
The AHLEI Academic Certificate is globally recognized and adds value to students seeking careers in the industry
Highlights of the Eleventh Edition
Hospitality Management students and new front office employees with management aspirations will benefit from this practical textbook that explores every facet of hotel front office operations
Request a Review Copy of the Eleventh Edition
Submit the order form to receive your sample copy of the Eleventh Edition of Managing Front Office Operations.
Progressive case studies
Interested in Pricing?
EXAM ISBN: 978-0-86612-768-4
