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The Eleventh Edition of

Managing Front Office Operations

by Michael L. Kasavana Ph.D, Michigan State University

The American Hotel and Lodging Educational Institute (AHLEI) is excited to announce the release of the eleventh edition of Managing Front Office Operations.

This new edition focuses on the fundamentals essential for an effective hospitality manager.

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Highlights of the Eleventh Edition

The new edition offers a methodical overview of front office procedures, encompassing the entire guest journey, from making reservations to check-out and settling accounts.

Expanded coverage of sustainability in the hospitality industry

Updated social media marketing content

       Engaging        in-chapter knowledge checks

Strong focus on upgraded guest services

Table of Contents

1. The Lodging Industry

2. Hotel Organization

3. Front Office Operations

4. Reservations

5. Registration

6. Communications and Guest Services

7. Security and the Lodging Industry

8. Front Office Accounting

9. Check-in and Account Statement

10. The Role of Housekeeping

11. Front Office Audit

12. Planning and Evaluating Operations

13. Revenue Management

14. Managing Human Resources 

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Student Materials

Available in both Print and Digital eBook

PRINT ISBN: 978-0-86612-764-6

180-DAY EBOOK ISBN: 978-0-86612-765-3

365-DAY EBOOK ISBN: 978-0-86612-766-0

New Instructor Resources

Includes a Chapter Test Bank, PowerPoints, and an Instructor Manual

Exam & Certification

The AHLEI Academic Certificate is globally recognized and adds value to students seeking careers in the industry

Highlights of the Eleventh Edition

Hospitality Management students and new front office employees with management aspirations will benefit from this practical textbook that explores every facet of hotel front office operations

Request a Review Copy of the Eleventh Edition

Submit the order form to receive your sample copy of the Eleventh Edition of Managing Front Office Operations.

Progressive case studies

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EXAM ISBN: 978-0-86612-768-4